Device returns
Customers may request a return within 90 days of purchase.
This policy applies only to the first device purchased through Neuronic
Additional devices are not eligible for refund
If multiple devices are ordered, only the first device is refundable at 80%, regardless of region
Devices discounted for research purposes, purchased with financing, or bought as bulk orders are not eligible for any refund
Refund amounts
100% refund: United States, Canada, United Kingdom, Australia, and the European Union
80% refund: All other countries
Returned devices must be sent back in original packaging, include all accessories, and be in good condition with no major wear or damage. Refunds are processed after the device has been received and inspected.
Return shipping
United States, Canada, United Kingdom, Australia, and the European Union: Return shipping instructions will be provided by Neuronic
All other countries: Return shipping must be arranged and paid for by the customer and sent to the original shipping origin
Consultations & digital products
Consultation packages are refundable at 80% for unused sessions within the 90-day period
Masterclasses and other digital educational products are non-refundable once purchased
