Refund Policy & Warranty
1. Refund Policy (90-Day Returns)
Customers may request a return within 90 days of purchase, subject to the conditions below.
Eligibility
- Orders paid using financing or installment payment methods (e.g. Klarna, PayPal Credit, etc.) are not eligible for refunds.
- Devices discounted for research or purchased as part of bulk orders are not eligible for refunds.
- Truemed payments are eligible for a maximum refund of 80%.
- This return policy applies only to the first device purchased via neuronic.online.
- Additional devices are not eligible for refund.
If multiple devices are purchased in a single order, only the first device is eligible for refund (maximum 80%), regardless of region.
Refund Amounts
- 100% refund: United States, Canada, United Kingdom, Australia, European Union
- 80% refund: All other countries
Return Conditions
- Devices must be returned in original packaging, including all accessories.
- Devices must be in good condition, with no major wear and tear.
- Refunds are issued only after the device has been received and inspected.
- Return Shipping & Timeframe
- Once a return is approved and a return label or instructions are provided, the device must be shipped within 30 days.
- Returns that are not shipped within 30 days of approval will be considered expired and will no longer be eligible for a refund.
United States, Canada, United Kingdom, Australia, European Union:
- Neuronic will provide return shipping instructions.
All Other Countries:
- Customers are responsible for arranging and paying for return shipping to the original shipping origin.
Consultations & Digital Products
- Consultation packages ($795 for 3 sessions or $265 per session*) are refundable at 80% for unused sessions within the 90-day period.
- Masterclasses and other digital educational products are non-refundable once purchased.
2. Neuronic Device Warranty (12-Month Coverage)
Devices purchased on Neuronic’s website are covered by a 12-month warranty for manufacturing defects.
Coverage includes:
- Faulty materials or workmanship — Neuronic will repair or replace at its discretion at no charge.
Exclusions:
- Misuse, abuse, improper handling
- Accidental damage (drops, impacts, liquids)
- Unauthorized repairs or modifications
- Normal wear and tear (cosmetic damage)
- Damage from failure to follow instructions
Warranty process:
- Contact customer support via Support Form (/support)
- Undergo troubleshooting and provide photos and/or videos of the reported issue
- If fault confirmed, return device for repair/replacement (no charge for USA/EU)
- Paid repair services are available for issues not covered by warranty.
3. Neuronic CARE Extended Warranty & Damage Coverage
Neuronic CARE is an extended warranty and accidental damage protection plan, purchasable within 30 days of device delivery.
Refunds & CARE
If a customer returns their device within the 90-day return period and had purchased CARE:
- The CARE fee is 80% refundable.
- 20% is retained to cover administrative and activation costs.
Damaged or Destroyed Devices
If the device is damaged or destroyed during the 90-day window:
- The right to return for a refund is voided.
- CARE remains valid — customers may still file a claim for repair or replacement under CARE.
CARE After Return Period
Once the 90-day return window passes and the device is kept, CARE is non-refundable and fully active.
If the device is returned, the CARE plan is automatically terminated.
Clarification
CARE is a warranty extension and damage protection plan, not an insurance product.
Access full CARE terms and coverage details at Neuronic CARE (/products/neuronic-care-extended-warranty-for-your-photobiomodulation-helmet)
4. Jurisdiction
This policy, including both refund and CARE, is governed by the laws of Delaware, USA.
*Amount stated is in United States Dollars or the equivalent in local currency.
