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Neuronic Care
Available only in the US, UK, EU and Canada
We Offer Two Care Plans
Neuronic Care extends your device warranty with dedicated service and support from the team that knows your helmet best. Get incident protection for 3 years from the date of your Neuronic Care purchase.
What's Included
✔ 3 year total warranty. Extends your existing 1-year warranty by an additional 2 years.
✔ Warranty only covers one device, not the entire order if multiple units are purchased.
✔ No fee for covered repairs without physical damage.
✔ Flat $99 fee for accidental physical damage (screens, shells, etc.).
✔ Limited to three full replacements in the 3-year period.
One-Stop Service
Because Neuronic designs the hardware, firmware, and support protocols, you get seamless care from a single team. Most issues are resolved through one conversation. If needed, we’ll email a prepaid return label to initiate service.
Alyssa Igarta Customer Success Manager
Compare Your Coverage
Hardware Coverage
✔
Core processing unit and firmware board
✔
Power supply and cabling
✔
Photobiomodulation LEDs and light matrix
✔
Unlimited accidental damage (subject to service fee)
Software Support
✔
Help with app setup and mobile connection
✔
Troubleshooting firmware updates
✔
Connecting to Wi-Fi or Bluetooth
✔
Data syncing and backup
FAQs
What happens if my device is damaged?
You're eligible for service with a flat $99 fee for accidental damage if you have Neuronic Care.
Can I buy Neuronic Care later?
Yes, you can purchase Neuronic Care within 30 days of your original helmet order.
Can I use Neuronic Care for more than one device?
Neuronic Care only covers the device with which it's purchased. Each device requires its own plan Neuronic Care package.
Does Neuronic Care cover repairs outside the US/EU/UK/Canada?
Neuronic Care support is only available in the United States, European Union, United Kingdom, and Canada at this time.